CANCELLATION POLICY
CANCELLATION RIGHT
You can cancel your contract within 14 days without giving reasons in writing (e.g. by letter, fax, e-mail) or by returning the goods before the deadline. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the goods suffices to comply with the revocation period. The revocation is to be addressed to:
THE HEAT COMPANY GmbH
Ennspark 20
5541 Altenmarkt im Pongau
AUSTRIA
E-Mail: office@theheatcompany.com
REVOCATION CONSEQUENCES
In the case of a valid cancellation, payments and services made on both sides and possible enjoyments (e.g. interests) must be given back. If you cannot give us back the service and enjoyment (e.g. use advantages) in full or in part or in a worse condition only, you must compensate us accordingly. You must compensate us for a worsening of the goods and enjoyments received insofar as the enjoyment or worsening can be attributed to a use of the goods which exceeds the control of characteristics and functionality.
"Control of characteristics and functionality" means testing and trying the goods as possible and customary in a shop. Goods which can be dispatched in packages must be send back at our risk. You shall pay the regular costs for this return if the delivered goods are the ones ordered and of the price of the returned goods does not exceed 40 Euro or, in the case of higher prices of the goods, if you have not made yet the payment or contractually agreed partial payment at the time of cancellation.
Otherwise return shall be for free. Goods which cannot be dispatched in packages are collected at your house. Obligations regarding the return of payments must be made within 30 days. The deadline starts for you with the declaration of cancellation or for us with the receipt of the goods.
